Z.GLOBAL.TECHS LLC

Inbound Call Center Services

Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.

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What can an inbound call center do?

An inbound call center can do many of the same business processes as an employee in your own office can do. They handle incoming calls, answer callers’ questions, take messages, dispatch emergencies, schedule appointments and place orders just to name a few. Outsourcing to our call center company to handle these tasks is a cost effective alternative to hiring more in-house staff.

Additionally, your inbound call center agents are available 24/7, whereas your in-office staff is usually available 8 hours a day, 5 days a week. No matter what sized business you run, outsourcing to our call center is an efficient, affordable way to increase your customer support, increase office productivity, and strengthen your brand.

Business Call Screening Services

Don’t let unnecessary phone calls tie up your day and prevent you from getting work done. Our business call screening services can filter through calls via customized scripting to ensure that only the calls you want are being transferred, while others are being screened to see if a message is needed. Say goodbye to telemarketers and say hello to more productivity.

Seminar, Conference, & Event Registration Services

Planning an event is stressful. From choosing a venue and sending out invites, to mastering your presentation and coordinating all the behind-the-scenes magic, it’s impossible to do everything on your own. Our seminar, conference & event registration services can handle event registration calls while you’re in the midst of planning frenzy. We can answer questions, confirm reservations, and even process payments to secure guests’ seats. So sit back and (try to) relax. We’ve got it covered.

Direct Response Call Center

Direct response campaigns and infomercials can be tricky for any call center to handle. The call volume a direct response campaign generates can be a staffing nightmare, where inadequate representation leads to long hold times, increased hang-ups, and missed opportunities. If you’re running a DRTV campaign, trust the experience of our direct response call center to setup, maintain, and staff your account properly to get you the highest ROI.

Emergency Call Center

As medical professionals, HVAC technicians, and property managers can attest to, there’s never a convenient time for an emergency to happen. That’s why outsourcing calls to our emergency call center is so important. We can help field calls to see what constitutes an emergency, what doesn’t, and follow your on-call protocol to make sure real emergencies are being handled quickly and efficiently.

Order Processing Services

Our certified call center is the perfect fit for your outsourced order processing services. Our agents can access your website to answer product questions and process payments, all while keeping your customers’ credit card information safe and secure.

Live Chat Outsourcing

While some customers will call, more are turning to live chat to engage with a customer support representative. Live chat is great for the customers who want a quick answer, but do not wish to speak to someone over the phone. Our live chat outsourcing service can assist your callers via live chat by answering questions, creating support tickets, scheduling appointments, and more! And, if they want to speak to you, we can answer your phone too.

Case Studies

Revolutionizing E-Commerce Brand with Fulfillment and Inventory Excellence

Inventory Management & Information: Difficulties in tracking and managing stock leading to overstocking or stockouts.
Timely Order Delivery: Delays in processing and delivering orders, affecting customer satisfaction.
Product Manufacturing: Slow production rates hindering the ability to meet market demand.

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How Outsourcing Accounting & Bookkeeping Services Helped a US Based Firm?

The US-based client had a backlog of multiple client accounts where the invoices were not updated in QuickBooks.
We discussed with their management team and their in-house staff and figured out that they would need multiple resources to cover the backlog and look at the increasing amount of work they have.

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How Z.Global Techs Streamlined Staffing & Consultation Process for a Recruitment Firm?

A recruitment firm that recruits from C-suite to management level within the UK addressed a capacity issue.
They needed additional resources in a cost-effective manner, such as admin, research, and business development support.
Z.Global Techs provided them research and administrative support from a business development perspective.

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If you are seeking to streamline a process, manage project expenses, or scale rapidly to capitalize on upcoming opportunities, we work with you to customize a solution to achieve your goals.

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