Z.GLOBAL TECHS LLC

Outbound Call Center Services

Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys.

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What can an outbound call center do?

Specialty’s outbound call center service can do the same outbound tasks your own staff can do – with a much lower price tag. From cold-calling potential leads to following up on market research and trying to win back previously lost sales, our call center agents are outbound warriors.

Similar to your own staff, our US based agents are trained in the art of sales. We can utilize up-selling and cross-selling techniques to help maximize a sale. However, where your staff eventually needs to call it quits for the day, our agents are available 24/7. If your business is national, or even global, then you’ll surely have customers in different time zones. If your in-office staff can only reach out during certain hours, you’re going to have a hard time connecting with customers. Our agents have the ability to reach a larger client base simply by being available around the clock.

Market Research

In order to attract more customers, you need to know what consumers are interested in. The only way to do this, is to research the market they’re shopping in. Through outbound calling, our call center surveys and market research services can scope the market for you to collect feedback, which you can use to help attract more customers.

Lead Generation

Before a business is able to capture a lead, they need to generate a lead, and utilizing our lead generation call center service to do this is a great approach. Simply provide our agents a list of potential leads you have compiled and we can call through to determine who would like more information, and who is just not interested.

B2B Telemarketing

While robocalls and bad timing has given telemarketing a bad rep, it’s actually a helpful tool many businesses use to target new customers. As productive as telemarketing is, it’s a resource hog. That’s why many businesses look to outsource B2B telemarketing calls to an outbound call center like SAS.

Case Studies

Revolutionizing E-Commerce Brand with Fulfillment and Inventory Excellence

Inventory Management & Information: Difficulties in tracking and managing stock leading to overstocking or stockouts.
Timely Order Delivery: Delays in processing and delivering orders, affecting customer satisfaction.
Product Manufacturing: Slow production rates hindering the ability to meet market demand.

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How Outsourcing Accounting & Bookkeeping Services Helped a US Based Firm?

The US-based client had a backlog of multiple client accounts where the invoices were not updated in QuickBooks.
We discussed with their management team and their in-house staff and figured out that they would need multiple resources to cover the backlog and look at the increasing amount of work they have.

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How Z.Global Techs Streamlined Staffing & Consultation Process for a Recruitment Firm?

A recruitment firm that recruits from C-suite to management level within the UK addressed a capacity issue.
They needed additional resources in a cost-effective manner, such as admin, research, and business development support.
Z.Global Techs provided them research and administrative support from a business development perspective.

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If you are seeking to streamline a process, manage project expenses, or scale rapidly to capitalize on upcoming opportunities, we work with you to customize a solution to achieve your goals.

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